No vacation is complete without some medical drama. The Botox saga has been quietly running throughout the background of all the fun times. Although I am DEAD certain as to what type of insurance Babygirl has, Ms Snark at the Neurology office remains fully convinced that I suffer from a craniorectal impaction coupled with the basic lack of her vast understanding of How This All Works. To that end, she has spent the past few weeks enjoying the following passtimes:
She called to let me know that the prior authorization (given by the insurance that she no longer actually has) for Babygirl's Botox resides with Pediatric Neurology at Nemours, and someone at Nemours MUST call that insurance company and release the authorization so they the new doctor can get it. We went through this last year, when it was actually more-or-less true, and it isn't that complicated. New Doctor can simply ask the insurance to change the authorization to his name without the middleman interferance, but The Snarkster doesn't believe this. She also doesn't believe me when I tell her that the new insurance has ALREADY authorized the Botox, because "It's not Babygirl's PRIMARY insurance. We have to do this FIRST!"
Well, no point wasting your day arguing with a donkey. It upsets the donkey, and you lose the argument either way, right?
"Absolutely not a problem. I know exactly who to talk to at Nemours. I'll call them now."
I called and spoke to the same woman who helped us through this all LAST year. She said, "You know that THAT insurance didn't pay for the last 2 sets of shots, right?" I did know. We had a private laugh about the donkey situation. She explained that this isn't her job anymore, but the poor guy who just started will likely blank out completely if she tries to explain the madness to him, so she she'll just take care of it. God bless the people who are willing to do something utterly pointless that isn't their job for someone who isn't their patient anymore. THAT's how it should be, if it must be.
Two days later I got word from Babygirl's old insurance that they won't pay for her Botox because she isn't their patient anymore. Jeepers! Who'd've seen THAT coming? They cc'd Ms Snark. She called me to let me know the new insurance would be in touch about delivery. That felt nice.
(There is a reason I sometimes feel I need to work of some time I'm accumulating on that bench in purgatory...)
Moving on.
I got a call from Babygirl's Actual Insurance, confirming the name of the new doctor, his current address (they had 3 listed!) and setting up a shipment date. Okey dokey.
The next day I got another call from the SAME company for the same purpose. That felt a little confusing, so I pointed out to the nice lady when we were done that I had already done this. She checked the compurter, and said, "Odd. It doesn't show." Hmm... I don't care, I guess, as long as the stuff gets there. It's scheduled to arrive 9/1 for injections on 9/4, so, all good.
Yesterday (which WAS 9/1!) I was in the car and the phone rang, 800 number, so I answered. Blessings on those of you with the luxury to ignore such things.
It was a recorded message from the pharmacy for Babygirl to let her know there was a shipping delay for her medication. They spit out a number to call if I had questions, but I was DRIVING. The number they quoted was different than the one the call origiated from, but I hit redial and hoped for the best.
I explained the situation to the very lovely person who answered. She looked up the presription, and said, "But I have a UPS delivery routing number here that says its "out for delivery" today!" W....T...
So on my to-do list today is to call the doctor's office and confirm whether or not they got the Botox.
I think I can call my cardiologist and let him know I don't need my annual stress test this year.
DeeDee
No comments:
Post a Comment