I decided to call today and check on the prescription that got sent to the mail order pharmacy yesterday. For those of you who haven't had the pleasure, this begins with you speaking your insurance number to a Robot, who can't understand unaccented English, and then you punch in the numbers, and repeat for the patients date of birth. Then you wait a bit for someone who isn't "helping other customers." By the time they get to you, the Robot has apparently forgotten who you are and you get to start over.
It took a minute for the gentleman on the other end to locate the prescription, and then the fun began.
Him: "We aren't your mail order pharmacy."
Me: "Yes, you are. We get our Botox from you guys four times a year. We used to mail order with you all the time until the local pharmacy got cheaper."
Him: "We do specialty drugs, but your mail order is Loor-dez pharmacy."
Me: "Lourdes is my local pharmacy. They gave us a 5 day supply and they can't get any more. There isn't any in the warehouse and there's a shortage nationwide."
Him: "They just need to order it. It should get there in a couple days."
Me: ". . . . I'm not sure how to say that any plainer, sir. They. Can't. Get. Any. More."
Him: "Ascension is a big organization, ma'am. You should notify your Human Resources Department if your mail order pharmacy is not getting what you need."
Me: "Not sure how that will help me right now sir, but I'll certainly take that under advisement. In the meantime, i'd be happy to pay cash for this if our insurance won't cover it at your pharmacy. I just need to make sure you have current payment information."
Him: "Let me check....."
Me: "Maybe before you do that, could you see if you have this in stock?"
Him: ". . . . . . . . . . . . We do not.... Do you want me to order this for you?"
Me: "F@*K.,,,, Oh, sorry, sorry. Yes, go ahead."
I suspect there's not a snowball's chance in hell that we're going to get that prescription filled.
DeeDee
No comments:
Post a Comment